Frequently Asked Questions
"Memory Makers" for your special event!
1. How soon should I reserve the equipment for my event?
All reservations are based on a first booked, first guaranteed status. For the best selection, reserve your items early.
2. What is your refund or cancellation policy?
Your order is considered guaranteed when we have received 50% of your order total. At this time Oregon Party Rentals reserves the equipment and we will hold it for your event and make it unavailable for another customer for the same time period. On all items except for special orders or tents, we will refund your payment if your order is canceled six months prior to your event. Tents and special orders that are canceled will result in a cancel penalty of 50% of the rental amount. Refunds will be refunded in the same method that they were paid, and take up to two weeks to process. Oregon Party Rentals accepts Cash, Checks, and most creidit cards.
3. What if I want to make changes to my order?
We understand that during the planning process, adjustments may need to be made for headcount or design changes. As our inventory and staff allows, we will always work with the customer to make increases and minimal changes to an order.
4. When is the balance due?
The balance of your order should be received no later than 30 days prior to your event. We do not accept payments upon delivery.
5. Are the costs listed on your site for an event or a day rate?
The prices shown are for a day rate but under most circumstances these will be allowed for your event timeline. For example; we usually deliver a tent and all the other elements of an order on a Friday for a Saturday event based on availability and delivery schedules. Pickup of the equipment will normally be the following Monday.
6. What can I expect in regards to the delivery or will-call of my order?
You can expect that all items will be delivered or available for pick up on-time, clean, and ready for use. Our delivery fees vary by area delivered, and are for curbside delivery within 15 feet of our vehicle. Delivery rates are for deliveries between 10 am and 5 pm but after-hours deliveries are also available for an additional fee. All equipment to be placed back in delivery site for pickup by our staff and should be assembled in the same manner that they were delivered. (Chairs stacked neatly, dishes in containers, linens in bags) If you would like our staff to set-up tables, chairs, linens, dance floors, or have any other set-up needs, this needs to be arranged in advance as our drivers are on a schedule. All tents are only set-up and removed by our staff and those fees are included in our rate except for any special site needs.
When the driver arrives, check our order thoroughly as discrepancies must be reported immediately.
Your are responsible for the equipment while it is in your possession including on-site security necessary. For example, if your are renting a tent, it is your responsibility to make sure that the tent and any other rental items, are secure from theft or exposure until the scheduled pickup date and time.
Your rental agreement will state the date the items are due for return to our warehouse or for pickup by our driver. If you do not return a will-call to the store or warehouse by the date and time due, additional rental or late fees may be incurred.
7. What about cleaning of the equipment?
Dishes, glassware, flatware all to be washed. Linens need to be shook free of confetti, food, and other debris but we will wash all linens. Linens can mold quickly if damp and placed in bags. You are responsible for replacement charge of any molded, damaged, stained, burned or ripped linens. Candles can be used at your own risk. If a linen has wax on it, you will be charged a replacement fee. We do not attempt to remove wax.
8. What is the cost for your planning services?
Our services are free for our customers and we provide custom printouts of layouts as a courtesy to our customers. Our customers love this service! It really helps on the day of setup.9. Discounts available to some non-profits and youth serving organizations.
Oregon Party Rentals
www.oregonpartyrentals.org
Redmond, OR 97756
(541) 923-5500 (541) 550-3866 Fax
